Return Policy

We want you to love your bag as much as we do!  Please contact us within 5 days of receiving your bag to discuss an issue.  Refunds are not available after 5 days from delivered date.  To be eligible for a return, your item must be unused and in the same condition that you received it, with receipt and original packaging. DO NOT REMOVE TAGS. Tags must remain attached to bag. If you are uncertain about your bag, please keep your invoice , tags attached and original packaging. Shipping cost are non-refundable. Customer pays shipping on returns. Shipping is deducted from refund amount on all returns. Shipping cost are deducted from refunds during shipping specials and/or sales. International orders are not available for returns. Sale items are final and non-refundable.

PLEASE NOTE. We are not able to exchange products. You may return original product for a refund and then purchase the new desired product. ** All of our bags are copyrighted and replication in any way is not allowed. Legal action will be taken with replication and/or mysterious action of our product. We do not use our customer information for marketing purposes, but we do store it along with detailed notes of each transaction that can be used for copyright actions.

 If you are interested in a return, do not remove tags.

1) Please EMAIL your order number and desired return. Put RETURN with ORDER NUMBER in subject line. We will review your item and timeline before we approve the request. We can not always respond to dm’s on social media accounts or they may be easily missed, so please email fringehill@gmail.com

** Please Note. We respond to ALL return emails promptly within 24 hours.. Please check your SPAM FOLDER.

2) Once approved, we will email you a return shipping label. Shipping cost will be deducted from any refund, even during shipping specials.

3) Package the item in the original packaging with the invoice. Please write on your invoice any additional information.

Canceled Order

If an order is canceled before it ships we are able to cancel the order and payment will be returned. Expect a few days for payment to be returned. We are not responsible for the order once canceled. If you have any issue with the payment you may contact your bank. Once the order is canceled by us, we do not receive the payment and do not apply further assistance. If the order has shipped, cancellations are not permitted.

Incorrect Item

If you believe you received the incorrect item, proof of the item you received, by photograph, must be provided and the ‘incorrect item’ once approved must be delivered back to and received by us before a new item will be sent to you. Please email info@fringehill.com

Shipping

All orders are shipped UPS or USPS priority mail and UPS.  It takes at least 24 hours to process and package the order. All orders placed on Saturday and Sunday will be processed on next business day. We are closed holidays. US orders will usually arrive within 3-5 days after processing, however, we can not always guarantee this timeline. Hawaii and Alaska will take longer. Please read Shipping Delays below.  

- HOLIDAY CLOSING -

We are closed most holidays. Since we are a small business, our small staff is off during these times. Orders are still placed but will not be shipped until our office opens back up. Closure dates are made clear on the homepage.

We can not control the shipping facilities or any mishaps. Shipping delays almost never occur, however, if this does happen, contact the shipper immediately for more information. They will help locate your package and give you a timeline. We do not have information on your shipment once it leaves our hands. We are not responsible if the package is declared lost, wrong addresses or email addresses.

Loss or Damage

Please note that Fringe Hill is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders. Loss, stolen or damaged items during shipping will not be refunded.

If you are worried about your package being left on your doorstep, please choose an alternate address you feel comfortable with.

Additionally, Fringe Hill is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

International Sales Policy

Due to high shipping costs, we are not able to offer returns or exchanges on International orders. All orders ship via USPS Priority or UPS, depending on size and weight. Although a tracking number will be issued for your order, please note that they do not always provide trackable shipping information for international orders. As noted above, we are not responsible for any goods lost or damaged in transit so all international sales are final.

Customs & Duties

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges. WE DO NOT ADJUST PRICING FOR CUSTOMS RECEIPTS. In making an international purchase you are accepting responsibility for all Customs Duties.

For more information, read our Store Policy page.